Help Center
General Information
What is the London Seed Centre?
The London Seed Centre is the world's largest provider of high-quality cannabis seeds, offering an extensive selection of strains from top breeders for both medicinal and recreational use
What types of seeds do you offer?
We specialise in cannabis seeds, including feminised, regular, and auto flowering varieties, catering to diverse growing preferences and conditions.
How can I learn more about the different seed varieties you sell?
Detailed information about each strain’s characteristics, THC content, and growing requirements is available on our website. For further insights, check out our YouTube channel, "The Cannabis Experts."
How do I participate in the monthly giveaway?
Participation in the monthly giveaway can be done on the giveaway page on our website.
Purchasing and Orders
How do I place an order?
Orders can be placed through our website or in-person at our store. For your convenience, our online platform guides you through the streamlined ordering process.
What payment methods are accepted at the London Seed Centre?
We accept Visa and MasterCard from customers in the UK, EU, USA, and Canada. Other payment options include bank transfers, cryptocurrency, and cash sent via post.
Can I order seeds in bulk?
Yes, we offer bulk purchasing options. Please contact our sales team for information on bulk orders and available discounts.
Do you offer any discounts or loyalty programmes?
Our loyalty programme, Seed Chips, rewards customers with points for signing up and for each order placed. Seed Chips can be redeemed for discounts on future purchases and shipping costs.
Can I modify or cancel my order after placing it?
Orders can be modified or cancelled within 24 hours of placement if they have not yet been dispatched. Contact our customer service immediately to make any changes.
What should I do if I receive the wrong seeds?
Please contact us immediately. if you receive incorrect seeds. We will promptly send the correct seeds at no additional charge.
My order arrived but items are missing. What do I do?
If items are missing from your order, please contact our customer service team immediately. We will investigate the issue and ensure that the missing items are sent to you as soon as possible.
How do I use a coupon?
To use a coupon, enter the coupon code at checkout. The discount will be applied to your total if the coupon is valid and active.
Do I need to make an account?
Yes, you need to create an account to place an order. This helps streamline the ordering process and allows you to track orders and participate in our loyalty programme.
Is there a minimum order?
No, there is no minimum order requirement at the London Seed Centre.
Shipping and Delivery
Do you ship internationally?
Yes, we provide international shipping with discreet packaging to ensure privacy and comply with local regulations.
Do you offer stealth packaging?
Yes, we offer stealth packaging options including a greetings card, sealed DVD, Lego Friend, and a secret storage book to ensure the utmost discretion.
How long does it typically take to receive an order within the UK?
Orders within the UK usually arrive within 2-7 working days. Express shipping options are available at checkout.
How are the seeds packaged for shipping?
Seeds are discreetly packaged in plain, protective materials to ensure their safe and undamaged arrival.
Can I track my order once it has been dispatched?
Yes, all orders include tracking information, which will be provided via email once your order is dispatched.
What are the shipping costs?
Shipping costs vary based on the destination and selected shipping method. Detailed costs will be provided during the checkout process.
Returns and Refunds
What is your return policy?
Unopened seed packs can be returned within 3 days of receipt for a refund.
Can I return seeds if I change my mind?
Yes, under the conditions mentioned above. Refunds are processed upon receipt and inspection of the returned goods.
What should I do if I have issues with seed germination?
Please note that in the UK, germination of cannabis seeds without the appropriate license is illegal. We sell our seeds strictly for souvenir purposes or genetic preservation. For those who are legally permitted to germinate seeds, we offer support through...
Customer Support
How can I contact customer service?
Reach out via email, phone, or our website chat system. All contact details are available on our website.
What are your customer service hours?
Our customer support is available from 10 am to 6 pm Monday to Friday, and 11 am to 4 pm on Saturday.
How can I submit feedback or a complaint?
Feedback or complaints can be submitted through our customer service email or directly via our websites contact form. We aim to respond within 48 hours.
Legal and Compliance
Is it legal to purchase cannabis seeds in the UK?
It is legal to purchase and possess cannabis seeds in the UK; however, germination and cultivation without a licence remain illegal.
Do you require age verification for purchasing seeds? Yes, all customers must
verify they are at least 18 years old during the checkout process.
Yes, all customers must verify they are at least 18 years old before entering the London Seed Centre website
Can I legally grow the seeds I purchase from you in the UK?
Growing cannabis without a licence is illegal in the UK. We sell seeds strictly for souvenir purposes and genetic preservation.
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